DISCOVERY WORKSHOP

RBS

This project was about finding a modern approach to reading, navigating and understanding contracts, fine print and Terms & Conditions. I led the user experience definition over a one week workshop exploring how to make contracts easier to understand so as to enable businesses to demonstrate transparency and build trusted connections with their customers.

THE CHALLENGE

The goal of the discovery workshop was to define the 100 day MVP, so that we knew exactly what we're going to build, while also considering the long-term vision for the product.

We reviewed the entire contract signing experience from the beginning and broke down each part of the journey into a separate problem.

Problems to solve:

• Allow customers to easily navigate and understand contracts
• Translate complex, technical language into plain English
• Provide definitions of legal terms in context

HOW MIGHT WE?

• Clarify, explain and demystify technical language in an engaging way
• Provide business insights into customer interaction with contracts
• Help businesses improve commonly misunderstood contract areas
• Experienced team of professional copywriters that continually add to a growing database of translated legal terms